Designing a health check-in people will return to
A good check-in is short enough to complete, clear enough to trust and useful enough to justify the interruption.
Insights
Notes for building calmer health products.
Practical thinking on patient experience, care operations, responsible data and product delivery.
Readshort, working guidance designed to support a product conversation—not replace professional legal, clinical or assurance advice.
When a dashboard becomes a queue
Why prioritisation, ownership and next action matter more than another chart.
Prototype the handover, not only the happy path
Care workflows change hands. The product should make that visible.
A practical test for every new data field
Who needs it, what decision does it support and what happens when it is missing?
Designing for low attention days
Readable content, strong hierarchy and forgiving interaction benefit everyone.
A practical checklist
Before building a patient portal.
Ten questions that help expose whether the project has a usable service model behind it.
What changes for the patient?
Describe the new experience in everyday terms, not system features.
Who responds, and when?
Set expectations for messages, concerning responses and incomplete tasks.
What happens outside the portal?
Map phone, appointment, urgent and offline routes so the product does not imply false coverage.
How will the service learn?
Choose a small set of measures that explain adoption, friction and operational impact.